Refund & Cancellation Policy
This policy explains how cancellations and refunds work on juststrtup.com, operated by Raj Aryan, trading as JustStartUP ("JustStartUP", "we", "us"). It forms part of our Terms of Service.
1Startup Suite (Jeff Pro) Subscription
Cancelling
- You can cancel your Startup Suite subscription at any time from Dashboard → My account → Subscription, or by emailing juststrtup@gmail.com from your registered email address.
- Cancellation takes effect at the end of your current billing cycle. You keep full access until then, and you will not be charged again.
- You can also revoke the payment mandate directly: a UPI Autopay mandate from your UPI app, or a card mandate from your bank or card issuer. Revoking the mandate stops future charges, and your access ends when the paid cycle ends.
Refunds
Startup Suite is a digital service that you can use as soon as you pay, so monthly subscription fees are generally non-refundable, including for partly used months.
We will give a full refund of the affected charge in these cases:
- Duplicate charge: you were charged more than once for the same billing cycle. We refund the duplicate charge in full.
- Charged after cancelling: you cancelled before your renewal date but were still charged. We refund that charge in full.
- Not activated: payment was deducted but your subscription was not activated. We give a full refund, or activate it, whichever you prefer.
- Extended outage: Startup Suite was unavailable for more than 72 continuous hours due to a fault on our side. On request, we give a pro-rata refund for the downtime.
- First payment: your first-ever subscription payment, if you request a refund within 7 days of purchase. Full refund, once per customer.
To request a refund, email juststrtup@gmail.com within 30 days of the charge with your registered email, the payment date, and the transaction or UPI reference ID.
Failed payments
If a renewal payment fails, you will not be charged any extra fee. You keep access during a 7-day grace period while payment is retried. If payment is not completed within that period, your subscription is cancelled and your account moves to Jeff Free. You can resubscribe at any time.
2Star Backer Memberships
A Star Backer membership gives you a permanent badge plus perks and discounts from the founder. Once the membership is issued, it is non-refundable, except in the cases below.
You will get a full refund if:
- you were charged more than once for the same membership;
- payment was deducted but the membership was not issued; or
- JustStartUP removes the listing before the perks become available (for example, because it breached our Terms).
Founders are responsible for delivering the perks they offer. If a founder fails to deliver a perk, write to us and we will help resolve it with the founder.
3How Refunds Are Processed
- Approved refunds go back to the original payment method (UPI account, card, or bank account).
- We start the refund within 3 business days of approving it. Your bank or payment provider then usually takes 5–7 business days to credit it.
- We will email you the refund reference ID once the refund is started.
4Contact
For cancellations, refunds, or billing questions:
Email: juststrtup@gmail.com
Phone: +91 7061863868
Grievance Officer: Raj Aryan
Address: Jamshedpur, Jharkhand 831020, India
We reply to billing queries within 48 hours.